How our products are made
Almost everything at Missing Pieces Jamaica is handmade or made to order by our artisans. We do not hold large amounts of stock. When you place an order, your item is made for you.
This means our delivery times are a little longer than a mass-market store, and we think that is worth it. It also means the timeline below starts from when your order is confirmed, not from when it is dispatched.
Production times
| Product type | Time to make |
|---|---|
| Aromatherapy sprays & rollies (Patchouli Who?) | 5-7 business days |
| Candles (Chai & Co.) | 5-7 business days |
| Customised candles | 7-14 business days |
| Pet tags & collars (Coco & Fluff) | 5-7 business days |
| Engraved & laser-cut items (Marked Engravings) | 5-7 business days |
| Handcrafted sandals (D’NexStep) | 14-21 business days |
Customised and personalised items take longer than ready-made ones, because each is produced individually and checked before it leaves us.
If anything is going to take longer than the time shown above, we will contact you before we begin. We would rather tell you early than have you wondering.
Delivery times
Once your order is made, delivery takes:
- Kingston & St Andrew: 1-2 business day
- All other parishes: 1-2 business day
Business days are Monday to Friday, excluding public holidays.
Delivery charges
- Kingston & St Andrew: A flat fee of $850 up 10 lbs + $95 per lbs for greater than 10 lbs. Don’t worry, it takes tons of our goodies to surpass 10 lbs.
- All other parishes: A flat fee of $2,200 up 10 lbs + $95 per lbs for greater than 10 lbs.
Delivery charges are calculated at checkout before you pay, so there are no surprises.
How we deliver
We deliver island-wide using local courier services. You will receive a call from the courier to arrange delivery, once your order is dispatched.
We are not currently able to ship outside Jamaica. If you would like to send something overseas, contact us at support@missingpiecesja.com and we will see what we can arrange.
Collection
You are welcome to collect your order from us in the New Kingston area. Choose “Local Pickup” at checkout and we will contact you to arrange a time once your order is ready.
Delivery addresses
Please check your delivery address carefully before completing your order. If an address is wrong and the item is returned to us, or delivered to the wrong place, we may need to charge a second delivery fee.
If you spot a mistake, contact us at support@missingpiecesja.com as soon as you can. If we have not dispatched yet, we can usually fix it.
If something goes wrong
If your order does not arrive within the expected time, contact us at support@missingpiecesja.com or 876-563-6759 and we will trace it. If a parcel is lost in transit, we will replace it or refund it in full.
If your item arrives damaged, please see our Returns & Refunds policy — take photographs before doing anything else.