Last updated: August 25, 2026
Missing Pieces Jamaica Ltd. (“we”, “us”, “our”) operates missingpiecesja.com. This policy explains what personal information we collect, why we collect it, and what we do with it.
We are the data controller for the information described here. We handle personal data in line with Jamaica’s Data Protection Act, 2020.
What we collect
When you place an order: your name, delivery address, billing address, email address and telephone number. We also keep a record of what you ordered, including any customisation details — engraving text, colours, sizes and notes you provide.
When you create an account: your name, email address, a password (stored encrypted — we cannot see it), and your saved addresses and order history.
When you subscribe to our newsletter: your email address.
When you contact us: whatever you choose to tell us in your message, along with your contact details.
Automatically, when you browse: your IP address, browser type and device, the pages you visit, and how you arrived at our site. This comes from cookies and similar technologies.
What we do not collect: we never see or store your full card number, expiry date or security code. Card payments are handled directly by our payment provider.
Why we collect it, and our lawful basis
| What we do | Why | Lawful basis |
|---|---|---|
| Process and deliver your order | To fulfil the contract you entered into | Performance of a contract |
| Send order confirmations and delivery updates | So you know what is happening | Performance of a contract |
| Handle returns, refunds and enquiries | To provide customer service | Performance of a contract |
| Keep accounting and tax records | Because we are required to | Legal obligation |
| Send marketing emails | To tell you about new products and offers | Your consent |
| Improve our website and understand how it is used | To run our business well | Legitimate interests |
| Prevent fraud and secure the site | To protect you and us | Legitimate interests |
Who we share it with
We share your information only with organisations that help us run the business, and only as much as they need:
- Payment providers. DimePay/WiPay processes card payments. Your card details go directly to them and are governed by their privacy policy.
- Delivery partners. Your name, address and telephone number are shared with our delivery partners so they can deliver your order.
- Email providers. We use Zoho Mail/ ZeptoMail/ MailJet to send order emails and newsletters.
- Our web host. Our site is hosted by Cloudways, which stores site data on our behalf.
- Our artisan brands. Where an item is made by one of our brands, we share the details needed to make and check your order. We do not give them your full contact details unless it is necessary.
We do not sell your personal information. We do not share it with anyone for their own marketing.
Some of these providers are based outside Jamaica, which means your information may be stored or processed abroad. We only use providers who apply appropriate safeguards.
We may also disclose information where the law requires it.
How long we keep it
- Order and transaction records: 7 years, to meet tax and accounting requirements.
- Account information: for as long as your account is open. If you close it, we delete your details but keep the minimum order record needed for our accounts.
- Newsletter subscriptions: until you unsubscribe.
- Enquiries and correspondence: 2 years.
- Website analytics: 26 months.
Cookies
Cookies are small files stored on your device. We use them to:
- Keep items in your shopping cart as you browse
- Keep you signed in
- Remember your customisation choices while you use our designers
- Understand which pages are popular
Cart and sign-in cookies are essential — the site will not work without them. You can block or delete cookies through your browser settings, but if you block the essential ones you will not be able to check out.
Your rights
Under the Data Protection Act, 2020 you have the right to:
- Access the personal information we hold about you
- Correct anything that is wrong or incomplete
- Request deletion of your information, where we are not required to keep it
- Object to us using your information for marketing, at any time
- Restrict how we use your information in certain circumstances
- Receive a copy of information you gave us, in a portable format
- Withdraw consent at any time, where we relied on your consent
To exercise any of these, email privacy@missingpiecesja.com . We will respond within 30 days. There is no charge.
Every marketing email we send has an unsubscribe link. Using it stops marketing emails immediately. You will still receive emails about orders you have placed, because we need to be able to tell you about your delivery.
Children
Our site is not intended for children under 18, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us at privacy@missingpiecesja.com and we will delete it.
Keeping your information secure
Our site uses SSL encryption, so information sent between your browser and our site is protected. Access to customer data is limited to people who need it. Passwords are stored encrypted.
No system is completely secure. If a breach occurs that puts your rights at risk, we will tell you and notify the Office of the Information Commissioner as the law requires.
Changes to this policy
If we change this policy we will update the date at the top. Significant changes will be notified to account holders by email.
Contact us
Missing Pieces Jamaica Ltd. Kingston, Jamaica Email: support@missingpiecesja.com Telephone: 876-563-6759